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Phothera Cares: Patient Access Program

With Phothera Cares, eligible insured patients could pay as little as $0 out-of-pocket.*

Expanded Access to Home Phototherapy. We’re Here Support you—and Your Patients.

At Phothera, we recognize that even the most effective treatment plans can be undermined by real-world barriers. Too often, patients delay initiation or discontinue therapy due to cost, access challenges, or administrative hurdles—leaving chronic dermatologic conditions suboptimally managed.

That’s why we created Phothera Cares—a patient-first assistance program designed to remove cost as a patient objection and help keep your patients on track with their phototherapy treatment.

From mitigating costly out-of-pocket expenses, education, or navigating insurance denials, Phothera Cares ensures every patient has a path forward to the care they deserve.

Phothera devices are broadly covered by insurance for vitiligo, psoriasis, atopic dermatitis, and CTCL.

Details of the Phothera Cares program

  • Eligible patients could pay as little as $0 out of pocket*
  • The program is applicable to eligible insured patients
  • Widely covered for vitiligo, psoriasis, atopic dermatitis, and cutaneous T-cell lymphoma (CTCL)
  • Patients may receive a follow-up bill for co-pays, yet Phothera does not send patients to collections
  • Phothera manages all prior authorization on your behalf
  • Any denials and the appeals processes are managed by Phothera
  • Dedicated Billing and Access team to improve coverage
  • Free shipping directly to the patient’s home

Phothera Cares removes cost as a patient objection, with eligible patients paying as little as $0 out of pocket. Phothera manages prior authorization, claims submissions, and appeals on behalf of the prescribing provider.

Setting Patient Expectations

It is important to set expectations and educate patients about their treatment journey. Use these steps to understand what happens before, during, and after you prescribe Phothera.

Clinical Considerations Before Prescribing

To maximize treatment outcomes from the start, providers should:

  • Determine a patient’s Fitzpatrick skin type
  • Consider Minimal Erythemal Dose (MED) testing
  • Monitor response and tolerance over time
  • Educate patients on photoprotection and treatment compliance, including potential injuries

Prescribing Process to Device Delivery

Prescription Received
Provider submits the prescription into the intake system to begin processing.
Benefits Investigation
Insurance coverage is verified and patient eligibility is confirmed.
Prior Authorization (If needed)
If required, payer approval is obtained before fulfillment can proceed.
Order Placed
Order is entered into the fulfillment system and prepared for shipment.
Device Shipped
Device is shipped directly to the patient to begin at-home treatment.

Other helpful tips during and after treatment:

  • Recommend for the patient to take images before, during, and after to document improvements
  • Patients can report any injuries during treatment to support.phothera.com
  • For questions, providers can call 1-844-676-2882 (1-844-67-NBUVB)

*$0 patient cost applies to eligible insured patients. Not all patients will qualify.

Give your patients access to the care they need—without the financial stress.
Start prescribing today.

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